SHIPPING POLICY
1. Introduction
This Shipping Policy explains how MARVELOUS FZ (Company No. 201303094930 (JM0652525-H)), trading as MARVELOUS FZ ("we", "us", "our"), processes, ships and delivers the physical goods you purchase from our website at https://www.beautyclasszue.com (the "Website").
This Policy should be read together with our Terms and Conditions, our Privacy Policy and our Refund Policy, each of which forms part of the agreement between you and us. By placing an order on the Website, you agree to the terms of this Shipping Policy. We provide clear shipping information in the interest of fair dealing and transparency consistent with the Consumer Protection Act 1999.
Role of the Payment Processor
Payments made on the Website are processed by Bayarcash Sdn. Bhd. (Company No. 202201040365) of Kota Bharu, Kelantan, Malaysia (the "Payment Processor"). The Payment Processor acts solely as an independent third-party provider of payment-processing services. It is not the seller, supplier, merchant of record or counterparty to any purchase, and it does not ship, deliver, handle or take responsibility for any goods.
MARVELOUS FZ, and not the Payment Processor, is the seller of record and your sole counterparty in respect of any purchase and the shipping and delivery of goods. All questions concerning your order, shipping, delivery, tracking or returns must be directed to MARVELOUS FZ using the contact details in Section 8.
2. Shipping Address
We will only ship to the billing address or shipping address you provide during your purchase.
Field
Detail
Accepted addresses
Valid, legitimate physical shipping addresses only
P.O. Boxes
Not accepted (we do not ship to Post-Office Box addresses)
Your responsibility
Ensure a correct address and a reachable phone number are provided when completing your order
Please ensure the correct address and a reachable phone number are provided when completing your order. We will not be liable in the event that an incorrect shipping address is provided and the goods are returned to us. Any re-delivery of goods following a failed delivery due to an incorrect address will be subject to the associated shipping charges set out in Section 5.
3. Change of Shipping Address
If you need to change your shipping address after placing an order, please contact us as soon as possible. The following timeframes apply:
Request timing
Outcome
Within 12 hours of order submission
Email us at marvelousfz@gmail.com and we will use reasonable efforts to update the shipping address before dispatch
More than 12 hours after order submission, or once dispatched
A change may no longer be possible; if accepted, you will be responsible for any associated re-delivery or shipping charges
We will use reasonable efforts to accommodate a change requested within 12 hours of order submission, provided the order has not yet been dispatched. Once an order has been handed to our shipping partner, we may be unable to change the destination address.
4. Shipping Time
We will use reasonable efforts to dispatch and deliver your order within the timeframes below. These are estimates only and are not guaranteed delivery dates, as delivery times may be affected by factors outside our control (such as your location, customs clearance, public holidays, weather or shipping-partner delays).
Field
Detail
Estimated delivery time
Typically 2–5 working days (Monday to Friday)
Delivery hours
During office hours, 9:00 am to 5:00 pm, weekdays only
Working days
Excludes weekends and public holidays
Where we become aware of a material delay, we will use reasonable efforts to keep you informed using the contact details you provided at checkout.
5. Delivery Attempts and Re-delivery Charges
Our shipping partner will attempt delivery to the address you provided during your office-hours delivery window.
Field
Detail
Failed delivery
Where delivery fails due to an incorrect address, an unreachable recipient or goods being returned to us
Re-delivery charge
All re-delivery of goods to you will be charged the associated shipping charges, which will be disclosed to you upon request for a second delivery attempt
You will be responsible for any associated re-delivery charges where a delivery fails for reasons attributable to you, including an incorrect or incomplete address or an unreachable contact number.
6. Tracking
Once your goods have been picked up by our shipping partner, a tracking ID for the package will be made available to you.
Field
Detail
Tracking ID
Provided once goods are collected by our shipping partner
Communication channels
Email, mobile app or SMS
Proof of purchase
A proof of purchase, invoice or delivery order will be available
All communications relating to your order and delivery will be made via email, mobile application or SMS using the contact details you provided at checkout. For any non-tangible products or services supplied alongside your order, confirmation of the order and receipt will likewise be communicated via email, mobile application or SMS.
7. Amendments
We may update or amend this Shipping Policy from time to time if deemed necessary to reflect changes in our shipping arrangements, our business practices or applicable law. We may make such amendments unilaterally, and no prior notification to, or approval from, the customer is required. Any changes will take effect from the date the revised Policy is published on the Website, and the "lastUpdated" date above will be revised accordingly. Your continued use of the Website after any amendment constitutes your acceptance of the revised Shipping Policy.
8. Contact Information
If you have any questions, requests or concerns about this Shipping Policy, your order or its delivery, please contact us:
Field
Detail
Merchant
MARVELOUS FZ (trading as MARVELOUS FZ)
Registration No.
201303094930 (JM0652525-H)
Address
556, JALAN ARA SENDAYAN 3/3,, ARA SENDAYAN, 70300 SEREMBAN, NEGERI SEMBILAN
Website
https://www.beautyclasszue.com
Support Email
For matters relating specifically to payment processing, the Website's payments are handled by the Payment Processor:
Field
Detail
Payment Processor
Bayarcash Sdn. Bhd. (Company No. 202201040365)
Address
Kota Bharu, Kelantan, Malaysia
For all questions concerning your order, shipping, delivery, tracking or returns, you must contact MARVELOUS FZ in the first instance using the contact details above. MARVELOUS FZ is the seller of record and your sole counterparty, and the Payment Processor is an independent third party that provides payment-processing services only and is not responsible for the goods, their shipping or their delivery.